| "LMGYOTCS" |
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| Written by LukeyWartHead | |
| Saturday, 13 November 2004 | |
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Let Me Get You Over To Customer Service... Lukeywarthead rejoins blogworld with his first post at RJ-Net It is estimated that up to 4% of the U.S. workforce is employed in call centers. With the growth in the number of call centers this isn't surprising. In this "fast food" society we live in today, people have come to expect instant answers at the other end of an 800 number. Sometimes I marvel at some of the calls I field in my 9-hour shift. As an internet technical support representative for the last 2-1/2 years, I've learned to pick my battles carefully. Try as you may, you can't solve everybody's problems. And in many cases you wouldn't even want to try. While we are suppose to handle the high-speed internet calls, we do still field calls pertaining to cable television, billing and other areas during times of high call volume. Other times, calls are misrouted to us and we end up listening to the caller vomit their problems before we send them off to customer service. Here are some memorable calls I've taken recently where I quickly found myself telling the customer "uh, yeah ... let me get you over to customer service" (LMGYOTCS): •A BASIC RACIST: "I want to know whose responsible for putting all these black people on my television screen. Ever since I got your cable service I haven't been able to find any white programs!" (The customer spent about $13 a month with us on basic cable for a dozen channels which includes: ABC, NBC, CBS, FOX, PBS and a few super channels mixed in.) LMGYOTCS (couldn't transfer them fast enough) •BLUE STATE BLUES: "Do you have any kind of a block or filter available where I can have George W. Bush permanently removed from my television set?" (holding back laughter) LMGYOTCS •SQUARE PEG, FATHEAD: "I'm trying to purchase a pay-per-view event but my credit card won't fit into the slot on the front of my DVR box, the slot is way too small. What do you do if you have an old over-sized credit card? LMGYOTCS (this is too funny, I have to warm transfer this call to customer service, CSR is laughing so hard I have to wait to transfer call for her gain her composure) •GENIUS IN FLORIDA: "I know electricity is out in the area because of the hurricane but we have an emergency generator, so can you explain to me why my cable isn't working?" Oh, come on! Did you really think I was going to give that one to customer service? Comments (1)
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